Please put a note in the returned package to indicate whether the item is faulty, or just not required. The returned package should also contain your name, address and the invoice number. Prior to dispatching goods for return, you must contact us by telephone (tel: 01629 831000) to facilitate the process. If you decide you do not need the goods, for any reason, they may be returned within 30 days of receipt (at your own expense) for a full refund. The price shown for UK orders in £s, will be the price you pay. Although export items outside the EU are exempt from VAT, the normal VAT tax content will be used to cover the increased shipping cost. Please email us if you are concerned, regarding the weight of your order, or wish to have a special quoted price for delivery of heavier parcels. Exceptions, are where the packaging weight is over 3Kg, the maximum for Airmail. We are now able to ship most products to any location in the world. At this stage the delivery charges will have been added to the total cost, including VAT. The best way to see the delivery charge is for you to go through the buying process but stop at the Checkout point where you are requested to confirm your purchase. Orders over 2 kg will carry a increase in shipping costs. UK orders over £100.00 and above are Free The cost of the UK service is based on weight and size and the costs can be seen at checkout. International orders are shipped by Airmail with a maximum weight of 3 kg. We use Royal Mail 1st and 2nd Class or Royal Mail Parcels for heavier or longer cartons for UK mainland deliveries. The balance of the order will be delivered without additional delivery charges. In this case we will invoice for the whole order including the items out of stock, and advise you of this on the invoice. We will deliver part orders where the majority of the items on the order are available, and the outstanding items are unlikely to come into stock within 7 days. If we are out of stock on a particular item, we will delay the whole delivery where we expect the item to come into stock within 7 days. Internet placed orders will receive an email, advising despatch has taken place. Some heavier or longer items will be sent by 2nd class mail or by Royal Mail Parcels. UK orders placed before 10:00am and fulfilled from stock will normally be dispatched within 2 days for delivery on the next working day by Royal Mail 1st Class, but can be up to 5 working days for non stock, or out of stock, items. What is your policy on returns under warranty?.What is my right to cancel and have a refund?.How much do I pay for delivery when I do not live on the UK Mainland?.
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